Emergency Cover Abroad Claim
Your Vhi Healthcare health insurance plan covers all your eligible in-patient hospital charges up to a maximum* of €65,000 / €100,000 if you need emergency treatment while on holidays abroad.
*Check your policy documents for the maximum amount on your plan type.
To claim for eligible out-patient charges you need to complete an Out-Patient Claims form. Out patient benefits are subject to an annual excess.
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To be eligible to claim Emergency Cover Abroad benefits you must meet the following conditions.
- You must be resident in Ireland for at least 180 days per calendar year.
To claim for Emergency Cover Abroad:
- Call the Assist helpline prior to receiving any medical treatment. In the event of an emergency or where you are physically unable to call you should appoint a relative to call for you. The relevant emergency numbers can be found on the back of your World Assist Card.
- Call the Medical Assistance/Pre-authorisation line prior to receiving any medical treatment. In the event of an emergency or where you are physically unable to call you should appoint a relative to call for you. The relevant telephone numbers can be found on the back of your World Assist card.
- We will arrange for approved hospital treatment to be paid to the hospital directly so you won’t have any bills to pay upfront.
- In the event that you do have to settle some hospital bills yourself, you can claim the money back from Vhi Healthcare by completing an Emergency Cover Abroad claim form. This can be sent out to you by post or you can print one from here.
- Keep all original receipts/invoices/accounts in relation to hospital and professional fee charges and send them to us with the completed claim form.
- You must complete part one and part two of the claim form. The attending doctor must fully complete and sign Part 3 of the claim form.
- If you were treated in a public facility in an EU member state, you should apply to your local Health Board for an EHIC* prior to submitting your claim to Vhi Healthcare. A copy of your Health Board's response must also accompany any claim.
- If you had travel/accident insurance covering your trip abroad, a copy of the policy document must accompany the claim.
* European Health Insurance Card